Frequently Asked Questions

Frequently Asked Questions

Why do I have to use different products for different jobs, aren't they all the same?

No, each and every AF product has been designed for a purpose. To do a specific job. For instance, the formulation in Screenclene (which cleans glass) is very different to Phoneclene (which is plastic and therefore requires a more substantial cleaning formula). There is an AF product designed to suit every piece of equipment in today's work environment.

I know that all AF products are anti-static. Is this important?

Yes vitally. The build up of dust on any electrical equipment is far greater than on any other surface, so not only is it important to clean regularly, but to use an anti-static product that actively helps reduce the build up of harmful dust particles. Beware of cheaper products that do not have anti-static properties.

Is there a special product to use on my laptop screen?

Yes, the specially formulated Laptop Clene which is gentle enough to use on any soft screen.

What about TFT screens - do they need special treatment?

Yes they do. It is possible to use a standard screen cleaner on occasions, but over a period of time the formulation could cause damage to a soft TFT screen. Far better to use the dedicated Laptop Clene product which has a gentle formulation and was made specially to do this job.

I have a tablet; do you have a special cleaner for this?

We have several cleaning available.  The Multi-Screen Clene Travel Kit gives you an excellent cleaning solution in a handy 25ml bottle, and a high quality micro-fibre cloth, easy to carry with you at all times.

My iPad and phone get greasy finger prints constantly, do you have a quick solution?

We recommend the use of a high quality, soft micro-fibre sloth for quick cleaning.  The AF Micro-Fibre Clene cloth is perfect and you can wash it when dirty.  A cleaning solution is also needed for the removal of any bacteria, use Multi-Screen.

Why can't I just use a tissue to clean my screen?

Ordinary tissues may scratch certain types of screen and most of them will leave paper residue. A correctly formulated cleaning cloth should do neither.

The earpiece on headsets are really sensitive, shouldn't I be using something gentle?

Yes, the correct product to use is HeadsetClene which has a gentle formulation that prevents damage to sensitive audio equipment, but will keep your headset hygienically clean. Regular cleaning is vital with headsets especially if they are shared.

I've heard that Foamclene can be used on many different surfaces, is this correct?

Yes, although Foamclene was developed to clean primarily plastic surfaces which is does extremely effectively, it has also been known to get red wine stains out of carpets and dirty marks from sofas. And of course it is perfect for cleaning the dashboard in your car!

What is an invertible airduster and when should I use one?

If you are using an air duster 'upside down', for instance to blow out debris from the back of a CPU, an invertible airduster will work at any angle WITHOUT spraying cold liquid as would happen if you attempted to use a non-invertible airduster in a non-upright position.

Can AF screen cleaning products be used on flat screens such as LCD and TFT screens?

Yes, but remember not to press too hard!

Can alcohol based products be used on screens and filters?

No, alcohol based products can damage filter screens and special coatings on monitor screens. AF products are specially formulated without alcohol and are therefore safe to use on all screens and filters.

How do I get rid of dust and crumbs from my keyboard?

Use AF Sprayduster - its powerful blast will quickly remove debris from between and under the keys.

My cursor is not moving smoothly?

Use Mouseclene to clean the trackerball and internal rollers/contacts.

Why do AF make an invertible Sprayduster?

AF's invertible Sprayduster can be used at any angle without spraying liquid gas that could damage sensitive equipment and skin.

When should I use Sprayduster?

Use it to remove heavy deposits of dust and dirt that have accumulated over extended periods of time.

Why use foaming cleaners?

The bubbles in the cleaning foam penetrate the tiny crevices in the surface lifting out the dust and dirt.

Will Phone-Clene kill germs on mobiles as well as normal phones?

Yes - use it frequently - there can be up to 2000 germs on every mouthpiece.

Can AF's cleaning products only be used on office equipment?

No, they are ideal for various domestic uses as well, such as TVs, videos and many other appliances.

Why can't I use normal household cleaners on my computer rather than special computer cleaning products?

AF's cleaning products are specially formulated to ensure they do not contain abrasive or other chemicals that could affect your equipment.

Why do I need special wipes for my laptop?

Laptop-Clene is impregnated with an effective but gentle solution suitable for the delicate nature of laptop technology.

Why should I clean my headset?

Around 2000 bugs live on the average mouthpiece and in winter the flu virus can survive on office equipment for over 2 hours.

How do Toner Cloths work?

They are impregnated with a sticky material that helps the dust cling to the cloth.

Which product should I use on a thermal fax machine?

Faxclene is ideal for improving print quality and reducing the risk of paper jams.

I cannot read some of the data on my CD?

It may be scratched - CD polish in the CD-Restore Kit will repair light scratches.

My computer cannot read my CD?

There is probably dust on the lens in the CD drive - the special brushes on CD-Lensclene will remove dust and dirt.

How often should I clean my back-up drive?

When your system requests it or on a monthly basis.

Why should I clean my back-up drive?

Because 80% of backup failures are caused by dust and dirt particles clogging up the drive.

Why does AF sell kits?

They are convenient and cost effective.

What if I finish one item in a cleaning kit before the others?

In general all the items in the kit are available as separate items. However, these may come in different sized packaging.

Why do you need to clean computer drives?

Heat and static build up generated by computer systems attract dust and dirt which will clog up drives and vents leading to overheating and breakdown.

What is the best kit to use for cleaning the equipment on my desk?

Multi-Purpose Cleaning Kit is ideal for use and Workstation Cleaning Kit is a cost effective introduction for home office users.

What kind of damage can dust and dirt cause?

Dust and dirt is very abrasive on moving parts like drive heads and keyboard contacts which can lead to overheating and breakdown.

Which product has an approved solvent system?

Isoclene contains 99.7% Isopropanol which is approved internationally.

Why should I use special AF cloths?

AF Cloths are lint-free and do not contain chemicals or loose fibres that could leave residue in or on your equipment.

Which AF Cloth should I use?

For light cleaning use Safetiss or Computiss for heavier cleaning and large areas use Safecloths or Safewipes.